Communications Specialist Internship in Bhopal

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Cold calling (outbound)

Requirements and skills

• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Candidates Who Can Apply

• Both for Fresher and experienced
• Fluent English Communication (mandatory)
• Strong Computer & Internet skills
• Who is available for a full-time (in-office) internship/permanent rol