Customer Success Intern Internship in Delhi

Job Description Selected intern's day-to-day responsibilities include:1. Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction2. Establish a trusted and strategic advisor relationship to help drive the continued value of our product3. Maintain and develop customer success strategies and best practices, as well as customer support content with the help of the creative team4. Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings5. Maintain existing customer success metrics and data6. Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them7. Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals8. Facilitate interaction and workflow between project team members to ensure timely deliverables9. Collaborate, problem-solve, and/or strategize upcoming client meetings with team members10. Work with the sales and marketing team to develop case studiesLocation : RemoteWorking days : Monday - FridayStipend : INR 10000Tenure of Internship : 6 monthsPPO opportunity : Yes (Performance based)