Founder's Office (Operations And Sales Intern) Internship in Bengaluru Bangalore

Job Description Selected intern's day-to-day responsibilities include:1. Cab Onboarding:Collaborate with the onboarding team to facilitate the seamless integration of new cabs into our fleet.Ensure all necessary documentation and compliance requirements are met by collaborating with drivers.2. Driver Communication:Initiate and maintain regular communication with cab drivers to ensure smooth coordination and address any operational concerns.Provide necessary information, guidelines, and support to drivers for a positive partnership.3. Booking Calls:Professionally handle incoming booking calls, demonstrating excellent customer service skills.Gather customer requirements, offer suitable solutions, and accurately input booking details into our system.4. Availability Confirmation:Confirm the availability of cabs with customers, providing real-time updates on cab status and estimated arrival times.Coordinate with drivers to ensure accurate and up-to-date information is communicated to customers.5. Customer Interaction:Engage with customers in a friendly and professional manner, addressing inquiries, providing assistance, and ensuring customer satisfaction.Handle customer feedback and escalate issues as needed to ensure prompt resolution.6. Data and Content Research:Conduct research on industry trends, competitor activities, and customer preferences to provide insights for strategic decision-making.Gather data on customer feedback, preferences, and market demands to contribute to service improvement initiatives.7. Data Management:Maintain accurate and up-to-date records of cab details, driver information, and booking transactions in our system.Generate regular reports for management to assess operational performance.Who can applyOnly those candidates can apply who:1. are available for full time (in-office) internship2. can start the internship between 27th Feb'24 and 2nd Apr'243. are available for duration of 3 months4. have relevant skills and interests* Women wanting to start/restart their career can also apply.Other requirements1. Strong organizational and communication skills.2. Ability to multitask and prioritize in a fast-paced environment.3. Customer-centric approach with excellent interpersonal skills.4. Familiarity with the transportation industry and basic knowledge of cab operations.5. Proficiency in using office software and CRM systems.