Operations Support Intern Internship in Bengaluru Bangalore

Job Description Operations Support Interns observe how users experience their pain points concerning the area in which the business operates and how they interact with the product to alleviate their problems, guide the users in a manner they can use the product in a much more optimal fashion, and provide this data and inputs to the product team to incorporate. By tracking usage patterns, identifying trends, and making inferences about users preferences, needs, and behaviours, they help the users get the most out of the products and they make informed recommendations for product managers and other guardians of the product. They should get in touch with the users on the Nbyula platform through online or in-person mode if need be, and with respect to the Nbyula marketplace figure out ways wherein demand-side users can be matched with the supply-side service providers on the platform.We are seeking highly determined and persistent individuals who are eager to embark on their journey in the world of product operations. We believe in nurturing talent and fostering success in those who are just starting in this exciting field.If you are one of these aspiring individuals, this one-year internship will provide you with more than a fixed stipend amount along with handsome incentives and rewards to match your relentless ambition and drive you to success. This one-a-kind internship under an expert Growth Team will benefit you throughout your career and make you reach the zenith.What will you do and learn: Research and identify users for the Nbyula platform. This includes users on the demand side, like aspiring international studies students, alumni, international professionals etcIdentify the most efficient and effective channels for reaching out to the users.Identify and collate data sources related to international study programs, scholarships and allied services websitesUse internal and external tools to refine the quality and size of the database.Assist with application filing and documentation, identify opportunities for automation of the most effort consuming paths, hence reducing the effort in the product operations.Converse with the users to smoothen their application process and gather insights regarding their concerns.Engage the users through Nbyula and social media communities.Manage all the various tasks efficiently and effectively using the tools and technology offered by the company. This includes project management, conversation management, data analysis, document sharing, and collaboration tools, scheduling and meeting tools, etc.Qualifications:0-2 years of experience in B2B/B2C operations domainExperience with user/client onboarding and engagementPro in searching and collating information through online toolsSpoken and written English proficiencyExtremely numbers and objectives-driven person who can deliver set monthly/quarterly targetsShould be present and active on social media platforms (LinkedIn/Instagram/Facebook/Twitter, etc)Strong organizational and interpersonal skillsHighly energetic and passionate about product operations and process optimizationPerks:Chance to convert into a Full-Time employee and become a full-fledged Terraformer. Fixed stipend and incentives that reward your mastery, supplemented with performance-driven incentives.A wholesome package of training and developmental avenues that constantly enrich your skill set.An ecosystem fostering innovation, where every voice harmonizes into the choir of progress.A chance to script your chapter in Nbyula's success saga celebrated with fervor.Who is an ideal match for being a terraformer at NbyulaAll the attributes that we are looking for in an ideal teammate.Openness- We welcome people from different backgrounds and schools of thought, Terraformers are open to different perspectives in approaching a solution and not just limit their thoughts or ideas to only a specific domainConscientiousness- We believe in working together for the larger goal and with complete dedication and not just for personal benefits, however we do not expect terraformers to work to the point of burnoutHumility- Being humble, grateful and respectful are the core traits of terraformers, we do not expect people to agree with every view of the management, feel free to have a different perspective but we always expect it to be put forward with respectRisk Takers- Terraformers are not afraid of the unknown and are open to new things, not that we encourage extreme risks without weighing the consequences but we are ones who take calculated risksAutodidacts- Terraformers teach themselves to learn, we do our own research to get solutions, we do not expect you to have a blank slate and figure everything out yourself, we are here to guide you but not handhold and micromanage youSelf-Actualization- Terraformers are on the path of self-actualization, we are not bothered by the noise and distractions around us, we only work towards achieving our full potential. We do not expect you to over-burden yourself and not have fun but we expect you to work to the best of your capabilitiesAbout Us:Nbyula is a German technology brand headquartered in Berlin with a Research & Development Center in Bengaluru, Karnataka, operational since 2014. Nbyula believes in creating an open world, where opportunities and talent are not hindered by borders or bureaucracies. Nbyula is materializing this by leveraging the bleeding edge of technologies like cloud, distributed computing, crowdsourcing, automation, gamification, and many more. The North Star is to create a horizontal marketplace encompassing people, content, products & and services for international work and studies, to enable, train, and empower Skillizens without Borders.To know more about us, please visit https://nbyula.com/about-usJob Perks:Opportunity to help build one of the most immersive community-driven global technology platforms for international work and studies like it's never been attempted before. Your work will be on the live wire in front of millions of usersGaming chairs to keep you comfortably on a highLive music on the floor while you workAccess to thousands of booksSnacks on the house. Fill up on your favorite munchies, select your poison of choice from sencha green to double shot espressoExtensive health coverage for team membersLong weekend breaks for team members to plan trips or leisure activitiesThursdays and Tuesdays coinciding with holidays are clubbed with Fridays and Mondays so that you can go on that long break from workWe understand the pain of growing old - enjoy a fully paid leave on your birthdayAn annual long break from Christmas to New year so that you rest and rejuvenateCompany-aided accommodation for the ones who like to be on a looseNo bureaucracy, respect for logical and analytical minds with thoughts and ideasOpportunity to own a piece of the company in the form of stock optionsWe believe in comfort, ditch your formals and feel free to come to the office in denims and casual wear, your work matters, not what you wearFind your future at Nbyula!For any queries about this position or how to apply, feel free to write to [Confidential Information]*Terraformers - The term Terraformers refers to and is a sci-fi reference for planetary engineers- crafting entire terrains, hydrospheres, lithospheres, and atmospheres, to make the planet habitable for life forms. In Nbyula terms, this is analogous to discovering, shaping, and settling new worlds for Skillizens without Borders.