Senior Principal Outbound Product Manager - Process Mining Internship in India

Job Description:

Company Description:

At ServiceNow, our technology makes the world work for everyone, and our people make it possible.

We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.

By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.

We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.

We dream big together, supporting each other to make our individual and collective dreams come true.The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

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At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected.

We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role.

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Job DescriptionTeam:

NowX, ServiceNow's future product incubation team, is our organic growth engine.

The team is responsible for identifying strategic new market opportunities, designing, and prototyping new product solutions closely with customer design partners and internal business unit stakeholders, and eventually bringing the product to the market.

NowX operates lean and fast, with the goal of bringing two new products to market per year.

Outbound Product Managers enable Go-To-Market (GTM) teams on product innovation and evangelize the product with customers and partners.

Yes! You are responsible for making the whole ecosystem works like a well-oiled machine so our customers and partners can understand, adopt, and get value of our products.

Process Mining is an exciting and fast-growing space.

Analysts say it is growing at an amazing double-digit CAGR of 33% into a multi-billion-dollar market.

Considering that ServiceNow is the undisputed next generation digital workflow platform that customers use worldwide to optimize their internal and external engagement experiences, no doubt Process Mining is the best companion to make sure these processes run efficiently and performantly.

That is really our ServiceNow Process Mining mission, make sure we help companies quickly identify inefficiencies across all their digitized business processes (in ServiceNow's platform and outside too), so their business process execution offers the best experience possible.

And we want to revolutionize the space by offering ways for business owners to find business process inefficiencies using cutting edge technology such as Gen-AI and Machine Learning, and at the same time offer an easy and intuitive to use product experience.

Role:

Outbound Product Managers (PMs) are considered the product experts.

As such, you will serve as the bridge between the inbound PM and the product marketing team (among others) to ensure the product gets to our customers.

A few key responsibilities of Outbound PMs include:

Enable our go to market partners (i.e.: marketing, sales, consulting, support, and others).

Define pricing & packaging (in collaboration with our pricing team).

Provide and create best practice content and guidance.

Package and deliver in-depth competitive analysis for go to market partners.

Drive customer usage and adoption programs.

Support sales cycles as an expert of the product (i.e: demos, Q&A, and others)

What you get to do in this role:

Support senior program managers and/or product managers across the entire project lifecycle to deliver critical programs for Service Now initiatives.

Work and collaborate directly with Product Managers, Product Design, & Development Teams to build new features and improve adoption on existing features.

Build familiarity with scrum process and willingness to contribute to team deliverables.

Understand product strategy that sets us up for success as we look to grow to $15B+ in revenue.

Research and collect product requirements from key buyer audiences and end-users to determine areas of opportunity for product enhancements.

Oversee the product or project timeline, deadlines, milestones as it is being built by development/engineering and communicate with stakeholders to keep them updated.

Contribute to the complete product lifecycle, from researching market needs and competition, analyzing customer data, writing product requirements, and delivering product features to market.

Understand the technical and business impacts of product decisions that inform tradeoff decisions to optimize against product delivery and customer value.

Create best practice and adoption content to help round the core product offering (i.e.: pre-created Process Mining projects for specific domains within the ServiceNow ecosystem such as ITSM, Customer and Employee workflows).

Qualifications:

To be successful in this role you have:

12+ years of experience in product management.

Deep curiosity about customer needs, along with building customer relationships and delivering high value solutions.

Strong prioritization skills and the discipline to focus on high impact activities.

Passion for engaging with an ecosystem that can help grow and scale a product.

Experience defining and capturing product requirements and transforming them into a product roadmap.

Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions.

Experience or awareness with Agile and the Software Development Lifecycle.

Strategic mindset:

able to drive product strategy that achieves substantial customer value and business outcomes able to make trade-off decisions considering what's desirable, viable, and technically feasible.

Preferred:

Experience working with developers and designers to craft delightful customer experiences in a highly collaborative environment.

Demonstrated project management experience from previous internship, or academic or personal projects.

Experience or awareness with Agile and the Software Development Lifecycle.

#ProductjobsFor positions in the Bay Area, we offer a base pay of $181,100 - $316,900, plus equity (when applicable), variable/incentive compensation and benefits.

Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.

Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements).

Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information: ServiceNow is an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work.

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If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals.

All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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